Returns a. We believe you will be totally satisfied with your AMEX
purchase. If in the unlikely event you are unhappy with your purchase you may
return the product to us for a refund. However this refund is not available if
we reasonably expect that the item has been worn or the product is returned
without its original packaging, including the clear protective wrap, or if you
don't include your receipt. Alternatively you may ask for an exchange for the
same or a different model. An exchange does not apply if we expect that the
item has been worn or damaged in any way. If you are changing models, then
there may be a price differential to be accounted for. Please note that for
hygiene reasons, earrings are non-returnable and non-refundable. b. Your request for a refund must reach us within 14
days or within 28 days for an exchange. c.In the unlikely event that you receive your item(s)
in a faulty/damaged state, please notify us within 7 days of receipt of goods,
these items will be dealt with in accordance with our returns procedure. Please
note that refunds and exchanges do not apply if we reasonably expect that the
item has been worn or damaged in any way. d.. Refunds and exchanges for Internet purchases
cannot be obtained from AMEX stores. Please inform us of any query by e-mail
and return the items by post to: AMEX Corp. Am Hasenkopf 15, D-77839 Lichtenau,
Germany. We aim to make the refund or exchange within
10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment. f. We will deduct the cost of post and packaging
(outwards and, if relevant, inwards) from the refund amount if you return the
product due to personal preference, as opposed to some defect with the product.
6) Product Care and
Servicing a. If you require a strap alteration and are unable to
obtain this service locally from a AMEX store, please return the watch in secure
packaging but not the tin, to our service department. Please include the strap
alteration instructions that were sent to you with the purchase and post by
insured post to our address. b. If you wish to discuss any aspect of the care and
maintenance of your AMEX product, please call our customer help line on +49-7227-50590-0
and one of our customer care people will be happy to help you.